Question 1

Which networks can I use to top up?

Accepted Answer

Crypto on multiple networks, e.g. USDT. Send only the coin you chose, on the network you chose; other tokens or networks cannot be recovered.

Question 2

How long does a top-up take?

Accepted Answer

Usually 1–5 minutes, depending on the network’s confirmation count. Your balance updates automatically.

Question 3

Can I withdraw or refund my wallet balance?

Accepted Answer

No. Wallet balance can’t be withdrawn or refunded; it can only be used for subscriptions and renewals on the site. Top up only what you plan to spend.

Question 4

How does renewal work?

Accepted Answer

On your renewal date the plan price is deducted from your wallet. We warn you several days in advance if your balance is too low.

Question 5

What is the grace period?

Accepted Answer

If a renewal fails, you have 3 days to top up and keep your locked price. After that the subscription lapses.

Question 6

Can I switch from monthly to yearly?

Accepted Answer

Yes. From My subscriptions choose Switch to yearly; the yearly price is 10× your locked monthly price.

Question 7

Do the EAs work with any broker?

Accepted Answer

Any MT5 broker that offers the instruments. Symbol suffixes are detected automatically.

Question 8

How many MT5 accounts can I use?

Accepted Answer

Each plan lists its account limit. You can change bound accounts from your dashboard.

Question 9

How do I enable two-factor authentication?

Accepted Answer

Go to Profile & security and scan the QR code with any authenticator app.

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