This Privacy policy explains what personal data we collect when you use this website and our products, why we use it, who we share it with and what rights you have. We collect only what we need to run your account and your subscriptions.
1. What we collect
Account data: your name, email address, password (stored only as a secure hash, never readable), language, country and your two-factor authentication setting.
Payment data: your wallet history, top-ups and purchases, the network, amount, deposit address and blockchain transaction of each payment, and the payment provider's reference. We never receive or store private keys or seed phrases.
Product data: the accounts you connect to use a product, such as MT5 account numbers, Telegram and TradingView usernames, and your licence and download history.
Support data: the messages and files you send in support tickets.
Technical data: IP address, browser and device type, log-in times and active sessions, and basic security logs (for example failed log-ins). When you sign up, our network provider may tell us your country.
2. Why we use it
To create and protect your account, including two-factor authentication and protection against bots and abuse.
To deliver what you subscribed to: access to software, downloads, the signal channel, copy trading and licences.
To process payments and keep correct financial records (every wallet change is recorded).
To send the emails your account needs (confirmations, receipts, renewal notices, low-balance warnings) and the optional ones you allow in Profile & security → Notifications.
To answer support requests, prevent fraud and improve the site.
We do not sell your personal data and we do not use it for advertising by other companies.
3. Who we share it with
Only with service providers who help us run the site, and only what they need: the payment provider (OxaPay) for top-ups; our hosting, database and file storage providers; our network and security provider (Cloudflare); our email provider; and Telegram for the signal channel and bot.
We may also share data when the law requires it, to protect our rights, or if the business is transferred to a new owner who continues the service under this policy.
Blockchain payments are public by nature: anyone can see a transaction on the blockchain, but it is not linked to your name by the blockchain itself.
4. Where data is stored
Our providers may store data in different countries. We choose providers that protect data with appropriate security measures.
5. How long we keep it
We keep your account data while your account exists. Financial records (ledger, invoices, orders) are kept for as long as accounting and legal rules require, also after an account is closed. Security logs and old sessions are deleted after a limited time. Support tickets are kept to help you with later questions unless you ask us to delete them.
6. Security
Connections to the site are encrypted. Passwords are stored as secure hashes. Staff need two-factor authentication and can see only what their role allows; their actions are recorded in an audit log. No system is perfectly secure, so please use a strong, unique password and turn on two-factor authentication.
7. Cookies
We use only the cookies the site needs: your log-in session, language and theme, the bot check, and the referral cookie when you arrive through a referral link. We do not use advertising or tracking cookies.
8. Your rights
You can see and correct most of your data in Profile & security. You can ask us for a copy of your data, for corrections, or for deletion of your account and data (except records we must keep by law). You can switch optional emails off in Profile & security → Notifications, or with the link at the bottom of those emails.
To use these rights, open a support ticket from your account. We may ask you to confirm it is you.
9. Children
The site is not for people under 18. We do not knowingly collect data from children.
10. Changes
We may update this policy. The date at the top shows the latest version. Important changes are announced by email or in your dashboard.
11. Contact
Questions about privacy: open a ticket in Help center → Contact.