Our products are digital and are delivered as soon as you subscribe. This Refund policy explains when you can get money back and how. Because the wallet has no withdrawals, every refund is paid as a credit to your wallet balance, which you can use for any product on the site.
1. Subscriptions
Subscription payments are generally not refundable once the product has been delivered (software made available, signal channel joined, copy trading or licence activated).
You can turn off automatic renewal at any time in your dashboard. The subscription stays active until the end of the period you paid for, and nothing more is charged.
2. Renewals you didn't want
If a renewal was charged and you have not used the product since that renewal, contact us within 7 days of the renewal. We will credit the renewal amount back to your wallet and end the subscription.
3. Problems on our side
If a fault on our side prevents you from using a product for more than 72 hours in a row, contact support. We credit the affected days to your wallet, calculated from the price you paid.
If we stop a product, we credit the unused days of your active subscription to your wallet.
4. Wallet top-ups
The wallet balance cannot be withdrawn or paid out, and top-ups are not refundable. It can only be used for subscriptions and renewals on this site, so top up only what you plan to spend.
A top-up that arrives short is checked by our team before it is credited. A top-up that arrives higher than requested is credited in full.
Payments sent on the wrong network, to an expired payment address or with the wrong coin may be lost. We will help as far as the payment provider allows, but cannot promise to recover them.
5. Coupons and referral commissions
Coupon discounts and wallet credits from coupons or referral commissions have no cash value and cannot be paid out. If a payment that used them is refunded, only the part you actually paid is credited back.
6. How to ask
Open a support ticket from your account (Help center → Contact) and add the invoice number (for example INV-001024) and a short explanation. We answer within 3 business days. Approved credits appear in your wallet history.
7. Your legal rights
This policy does not take away any rights you have under the consumer law of your country.